Can be done all at once. But it is one of planning and figuring out how to fill each touchpoint. that you ne to sit and review and check from time to time Because every day there may be new customer groups and new touchpoints occur all the time. But the most important thing is to improve the customer experience with the brand even further.What is Customer Journey? The customer journey or customer journey is the experience that customers have with our brand. Through interactions across channels and touchpoints throughout the customer lifecycle.
Your customers can connect
Most companies use multiple channels Cameroon Mobile Database to communicate with their customers such as website, email, social mia to create a good customer-to-company experience. Managing customer journeys is critical to rucing operating costs. directly affects customer satisfaction Until the support of our products or services The journey of the customer before making a purchase decision consists of steps: JW Creating awareness (Awareness) through advertising, social mia, public relations organizing an event Consideration (Consideration) through E-Books, websites, articles, SEO Purchase (Purchase) via storefront, application, online ordering, salesman.
Encourage relationship maintenance
Customer retention (Retention) through WS Phone List discount coupons, emails, salespersons, product reviews Support and spread the word (Advocacy) by posting through social mia websites. various reviews or word of mouth What is a Customer Journey Map ? Customer Journey map, which is a visual representation of the customer experience with you. It helps tell the story of your customer’s experience with your brand from the very beginning to building long-term relationships. In the beginning it was quite simple, we just present the product and people bought it. But if delving into details, the journey of the customer is quite complex and diverse.
